How to Trust a Computer on iPhone with a Broken Screen

Understanding the Issue

Broken iPhone screen

When your iPhone screen is broken, it can present a significant challenge in trusting your computer to perform the necessary tasks. Whether you need to transfer files, backup data, or restore your device, it’s crucial to establish trust between your broken iPhone and the computer. In this article, we will explore various methods to overcome this issue and ensure a seamless data transfer process.

Connecting the iPhone to the Computer


When dealing with a broken screen on your iPhone, it can be challenging to trust the computer and establish a connection. However, by following a few simple steps, you can ensure that your iPhone is recognized by the computer and establish trust.

The first step is to connect the iPhone to the computer using a USB cable. Make sure to use a reliable cable that is not damaged or frayed. Connect one end of the USB cable to the computer’s USB port and the other end to the charging port on your iPhone.

Once the iPhone is connected, it should start charging, and a notification might pop up on your computer indicating that a device is connected. However, since the screen is broken, you won’t be able to see this notification or any prompts that may appear on the iPhone’s screen. Therefore, you need to rely on your computer to establish a connection.

It is important to note that even if the screen is broken, the iPhone should still be recognized as a storage device by the computer. This allows you to access and retrieve your data, such as photos, videos, and documents, even if you can’t interact with the iPhone directly.

If your computer doesn’t recognize the iPhone automatically, you may need to manually establish the connection. To do this, follow these steps:

  1. Open “Device Manager” on your computer.
  2. Device Manager

  3. Look for the “Portable Devices” or “Universal Serial Bus Controllers” category and expand it.
  4. Portable Devices

  5. You should see your iPhone listed under the expanded category. If not, check for any devices with a yellow exclamation mark, as it indicates a problem with the driver.
  6. iPhone Driver

  7. Right-click on your iPhone and select “Update Driver Software.”
  8. Update Driver Software

  9. Choose the option to search for drivers automatically. Your computer will then search for the appropriate driver and update it if necessary.

Once the driver update is complete, your computer should recognize the iPhone. You can confirm this by going to “This PC” or “My Computer” and checking if your iPhone appears as a removable storage device. If it does, you have successfully established a connection between your iPhone and the computer, even with a broken screen.

Now that you have successfully connected your iPhone to the computer and established trust, you can proceed with various actions, such as backing up your data, transferring files, or even restoring your iPhone to a previous backup.

Remember to exercise caution while navigating through your iPhone’s files and data since you won’t be able to see what you are selecting. Take your time and double-check before performing any operations to avoid unintended consequences.

By following these steps, connecting an iPhone with a broken screen to a computer becomes a manageable task. Trusting the computer and establishing a reliable connection ensures that you can still access and manage your iPhone’s data, even in situations when the screen’s functionality is compromised.

Trust and Verify

Trust and Verify

To trust the computer, navigate to the iPhone’s Settings, go to “Trust This Computer,” and verify the connection by entering the passcode on the broken screen.

When faced with a broken screen on your iPhone, it can be quite frustrating to trust your computer to access its contents. However, there are steps you can follow to ensure a secure and successful connection between the iPhone and the computer, despite the broken screen.

If you find yourself in this situation, don’t worry. This article will guide you through the process of trusting your computer while having a broken screen on your iPhone.

Navigating to the iPhone’s Settings

Navigating to iPhone Settings

The first step in trusting your computer with a broken iPhone screen is to navigate to the device’s Settings. Typically, the Settings app is represented by a gear icon and can be found on the home screen or within a folder. Tap on the Settings app to proceed.

If you are unsure about the location of the Settings app, you can use the iPhone’s spotlight search feature. Simply swipe down on the home screen to reveal the search bar, type “Settings,” and tap on the suggested result.

Locating “Trust This Computer”

Locating Trust This Computer

Once you have accessed the iPhone’s Settings, you need to locate the option “Trust This Computer.” This option ensures that your device will establish a secure connection with the computer, enabling data transfer and device management.

Scroll through the settings until you find the option “Trust This Computer.” It is usually located within the section titled “General,” but the exact location may vary depending on your iOS version.

Verifying the Connection

Verifying the Connection

Once you have found the “Trust This Computer” option, tap on it to proceed. A prompt will appear asking you to verify the connection by entering the passcode on the broken screen.

Even though the screen is broken, you can still enter the passcode using the touch gestures. By tapping on the correct areas of the screen based on your memory of the passcode layout, you can successfully enter the passcode even without visual feedback.

If you are unsure about the passcode or struggling to recall the layout, you can try connecting a Bluetooth keyboard to your iPhone and use it to enter the passcode.

Trust and Proceed

Trust and Proceed

Once you have successfully entered the passcode, the trust between your iPhone and the computer is established. You will now be able to access and manage your device’s contents using the computer.

It’s important to note that trusting a computer with a broken screen should be done cautiously, especially when connecting to unfamiliar devices. Ensure that you trust only reputable and secure computers to avoid any potential risks to your privacy and data.

In conclusion, while dealing with a broken screen on your iPhone can be a hassle, trusting your computer is still possible. By following the steps outlined above, you can establish a secure connection between your iPhone and the computer, allowing you to access and manage your device’s contents with ease.

Alternative Methods

Alternative Methods

If the broken screen of your iPhone is preventing you from entering the passcode, don’t worry, there are alternative methods you can try to establish trust between your iPhone and the computer. These methods include using VoiceOver or utilizing iCloud.

Using VoiceOver

Using VoiceOver: VoiceOver is an accessibility feature provided by Apple that enables users with visual impairments to control their iPhones using gestures and spoken feedback. By activating VoiceOver, you can navigate through the iPhone’s interface and interact with it without needing to see the screen. To use VoiceOver to trust your computer, follow these steps:

  1. Connect your broken screen iPhone to the computer via a trusted USB cable.
  2. Launch iTunes on your computer if it doesn’t open automatically.
  3. Press the Home button or the side button on your iPhone to wake it up.
  4. Swipe left or right with three fingers on the iPhone’s screen to enable VoiceOver.
  5. Once VoiceOver is activated, listen to the spoken instructions and locate the prompt asking you to trust the computer.
  6. Double-tap on the prompt to establish trust between your iPhone and the computer.

Using iCloud

Using iCloud: Another alternative method to trust your computer when dealing with a broken iPhone screen is utilizing iCloud. This method requires that you have previously set up and enabled iCloud on your device. Here is how you can use iCloud to establish trust:

  1. From a computer or another trusted device, visit and sign in with your Apple ID.
  2. Go to the Find iPhone section and select your broken screen iPhone from the list of devices associated with your Apple ID.
  3. Click on the “All Devices” drop-down menu at the top and choose your iPhone.
  4. In the device’s information window, click on “Trust” to authorize the computer you’re using.
  5. If prompted, enter your Apple ID password to confirm the action.

By utilizing VoiceOver or iCloud, you can work around the issue of a broken screen preventing you from entering your passcode and establish trust between your iPhone and the computer. These methods ensure that you can access your device’s data, perform backups, or transfer files even with a non-functional screen.

Further Precautions and Considerations

iPhone with Broken Screen

When dealing with a broken screen on an iPhone, there are additional precautions and considerations to keep in mind. These steps will help ensure a smooth and secure process when trusting your computer with an iPhone with a broken screen.

Seek Professional Assistance

Professional Assistance for iPhone

If you are unfamiliar or uncomfortable with fixing your iPhone’s broken screen on your own, it is highly recommended to seek professional assistance. There are certified technicians who specialize in repairing iPhones and can ensure a safe and reliable repair.

By entrusting your iPhone to a professional, you can have peace of mind knowing that the repair process will be performed correctly. They will have access to the necessary tools and expertise to handle the broken screen in a safe and efficient manner.

Consider Screen Repair/Replacement Options

Screen Repair or Replacement Options

When faced with a broken screen on your iPhone, it is important to consider your options for screen repair or replacement. Depending on the severity of the damage, you may need to weigh the costs and benefits of these options.

If the damage is minimal, you may opt for a screen repair. This involves replacing the broken components while keeping the original screen intact. However, if the damage is extensive or the screen is unresponsive, a full replacement may be necessary for optimal functionality.

It is recommended to consult with a professional or authorized service provider to determine the best course of action. They can assess the damage and provide guidance on whether a repair or replacement is more suitable for your specific situation.

Backup Your Data

Backing up iPhone Data

Prior to trusting your iPhone with a broken screen to your computer, it is crucial to back up your data. This precautionary step ensures that even if something goes wrong during the process, your important files and information are safeguarded.

There are multiple ways to back up your iPhone data. One option is to use iCloud, Apple’s cloud storage service. By enabling iCloud Backup in your device settings, your data will be automatically backed up whenever your iPhone is connected to Wi-Fi and plugged into power. Another option is to use iTunes, which allows you to manually back up your iPhone to your computer.

Backing up your data not only protects it in case of any unforeseen complications during trust establishment, but it also allows for a quick and smooth transition when restoring your iPhone after the screen is fixed.

Ensure a Secure Connection

Secure Connection for iPhone

When connecting your iPhone with a broken screen to your computer, it is important to ensure a secure connection. This will minimize the risk of any data loss or unauthorized access to your device.

Make sure to use a reliable and genuine USB cable to connect your iPhone to the computer. Using a counterfeit or substandard cable can result in a faulty connection and potentially damage your device. It is also advisable to connect your iPhone directly to the computer rather than using a hub or extension, as these can introduce additional connectivity issues.

Furthermore, ensure that both your iPhone and computer have the latest software updates installed. These updates often include important security patches, which help protect your device from vulnerabilities that could be exploited during the connection process.



Trusting your computer with an iPhone with a broken screen requires careful consideration and precautions. Whether you choose to seek professional assistance, consider repair/replacement options, back up your data, or ensure a secure connection, taking these extra steps will ensure a smoother and more secure process.

Remember to consult with experts or authorized service providers for any specific guidance or recommendations based on the severity of your iPhone’s broken screen. By following these precautions, you can trust your computer with confidence, knowing that your iPhone’s data and security are protected throughout the repair or connection process.

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